Delivery Policy - Nidagravel UK DELIVERY POLICY

Express Delivery Service
We despatch all orders with express delivery in 48 hours. This delivery service applies to all orders placed online via our website www.nidagraveluk.co.uk and by phone. We have a 12.00pm (noon) cut-off time for processing orders each day, so this allows us time to pick, pack and despatch your order. All orders received by this time will be despatched via our 48 hour express delivery service. This applies to both small and large orders. For orders over 2000 sqm the delivery time may be slightly longer, but we will confirm this when the order is placed. Deliveries to Ireland and offshore locations such as Jersey, Guernsey, Isle of White, etc will also take slightly longer to deliver, usually between 2 and 4 days. Our 48 hour delivery policy is based on delivering between 9.00am and 5.00pm Monday to Friday and this excludes weekends and bank holidays. We hold large quantities in stock of our full gravel stabilisation range in our UK warehouse. Should we be out of stock of any product, this will only be for a very short period of time and customers will be advised immediately and orders will be delivered as soon as the product is back in stock.

How We Deliver
Delivery is made via our haulage partners, Freightroute, who are pallet haulage specialists and have many of their own depots located throughout the country. We despatch a large number of orders with Freightroute every year and they provide a cost effective, efficient delivery service along with excellent customer service. Freightroute are also part of the palletline network and some deliveries are delivered via the network. We despatch all orders on timber pallets and we despatch two types of pallets, standard pallets and jumbo pallets. Standard pallets are used for Nidagravel 129 orders and Jumbo pallets are used for Nidagravel 130, 140 and other large format sheet products. Due to the size and weights of our products, large delivery vehicles must be used for delivery and it is important that customers have sufficient access to their property to allow delivery to be made. All deliveries are made to the kerbside and unloaded by pallet truck.

Delivery Times:
Deliveries are normally made between 9.00am and 5.00pm Monday to Friday. We do not deliver on bank holidays or weekends.

Delivery Vehicles:
Deliveries are normally made using an 18 ton, rigid, curtain side HGV equipped with a heavy duty tail lift.
Standard delivery vehicle dimensions are 11m long x 2.5m wide x 4m high (These are average vehicle dimensions)
We do not normally deliver using articulated lorries (This is subject to order quantity)

Unloading Your Order:
Delivery is made to the kerbside. A manual pallet truck is used by the driver to move your pallets onto the tail lift. The pallets are then lowered, pulled off the tail lift and moved by the driver using the pallet truck to a suitable location. This location will be to the front of the property usually on the driveway / front garden. The area must be firm and level in order for the pallet truck to be moved and any incline or slope must not be too steep. Pallets cannot usually be placed or moved on grass or gravel.

Pallet Dimensions:
Standard pallets are 1.2m long x 0.8m wide or 1.2m long x 1m wide. Nidagravel 129 orders are usually shipped on these pallets.
Jumbo pallets are 2.4m long x 1.2m wide. Nidagravel 130 & 140 orders are shipped on these pallets.

Delivery Access To Your Property
Customers must have good access to their property for an HGV and a suitable location for the pallets to be placed. Very narrow lanes, single tracks, low over hanging power lines, etc may cause a problem for delivery vehicles and customers should advise us if there are any issues with access to their property. We do check delivery addresses to help ensure there are no issues with delivery and we may contact you to request further information.

Restricted Delivery Access To Your Property
For customers with restricted delivery access to their property or site, an alternative delivery method may be required. For customers in locations with narrow lanes, single tracks, low bridges, weight and width restrictions on access roads, over hanging trees, cables or power lines, etc this may cause our delivery vehicles a problem and we may not be able to deliver to your address. There are a number of different options for delivering to properties with restricted access. We may be able to use a smaller vehicle or a vehicle with a rear mounted fork lift, we may be able to deliver to a suitable location nearby or customers may be able to collect from their nearest Freightroute depot. Please note that we will make every effort to deliver to properties with restricted access, but surcharges may apply and we reserve the right to cancel and refund your order if delivery cannot be made for reasons of restricted access.

Further Delivery Information
Whilst we and our haulage partners will always make every effort to deliver the products ordered on the agreed delivery date we can not be held responsible for matters beyond our control that result in your products not arriving on the day in question. Please do not book landscapers or builders or hire equipment for the day of delivery in case of any events resulting in the scheduled delivery being delayed. In the unlikely event of your product not arriving on the scheduled delivery day we will try to deliver your order as quickly as possible, normally the next working day. This policy does not effect your statutory rights.

Where Do We Deliver
We deliver our range of gravel stabilisation grids across mainland UK as well as to Dublin and Southern Ireland, Belfast and Northern Ireland, Jersey, Guernsey, Isles of Scilly, Isle of Man, Isle of White and the Scottish islands. Please see the postcode maps below which show our standard delivery coverage. If you have any queries regarding delivery to your address please contact us.